Welcome to our Terms & Conditions for flower delivery services in Bromley Common. These terms set out the agreement between you, the customer, and us, the supplier, for the purchase and delivery of flowers and related products through our online store. By placing an order for flower delivery in Bromley Common or its surrounding areas, you agree to these Terms & Conditions as detailed below. Please read them carefully before placing your order.
These Terms & Conditions apply to all customers ordering through our online platform, residing in, requesting delivery to, or otherwise engaging our flower delivery services for Bromley Common and the surrounding areas. Should you have specific queries about your location, please review our delivery information page or contact customer service for more details about our service zones.
1. Product Selection: Begin by browsing our range of flowers, bouquets, and arrangements available for online flower delivery in Bromley Common. Each product listing contains descriptions, images, pricing, and available customisations where applicable.
2. Creating an Order: Once you have selected your preferred floral items, add them to your shopping basket. You can review, amend, or remove items before proceeding to checkout. When placing a flower order online, you will need to provide accurate delivery details, including recipient’s name, address, and contact number.
3. Delivery Information: During checkout, you will be prompted to select a delivery date and, in some cases, a preferred delivery time slot. Please ensure all information is complete and accurate to help us ensure timely and correct delivery within Bromley Common and its neighbouring areas.
4. Order Confirmation: After submitting your order, you will receive an automatic email confirmation which details your purchase summary. This email represents our acknowledgement of your order request; however, it does not confirm acceptance of your order. Acceptance occurs when we confirm dispatch of your items.
5. Amendments and Availability: Before dispatch, you may request changes to your order, subject to availability and our discretion. All flowers are subject to seasonality and supply; in the rare event that a selected item is unavailable, we reserve the right to substitute with flowers of equal or higher value, ensuring the overall character and quality of the arrangement is maintained. We will notify you of substantial substitutions when necessary.
1. Accepted Payment Methods: We accept various payment methods, including major debit and credit cards, as well as other secure online payment gateways displayed at checkout.
2. Payment Security: All online transactions for flower delivery are processed via secure payment technology, ensuring your details are protected. Payment for your order, including any applicable delivery charges, must be made in full at the point of ordering. Orders are only processed following successful receipt of payment.
3. Pricing and Taxes: All prices displayed on our website are inclusive of applicable UK VAT unless otherwise stated. Delivery charges, where applicable, will be clearly indicated before you finalise your order.
4. Order Errors: In case of pricing or payment errors, we reserve the right to refuse or cancel orders, refunding any payments received and notifying you of any issues as soon as practical.
1. Delivery Areas: We provide flower delivery services throughout Bromley Common and most surrounding areas. Our delivery network is designed to ensure fresh, timely delivery for every order. Please review our delivery area information to confirm eligibility before placing an order.
2. Delivery Options and Times: We offer various delivery options, including same-day and next-day services where available. While we make every effort to deliver during your requested timeframe, we cannot guarantee specific delivery times due to logistics and high seasonal demand.
3. Unattended Deliveries: Where the recipient is unavailable, flowers may be left with a neighbour, in a secure location, or returned to our shop for re-delivery. We will leave a note or attempt to contact the recipient, but cannot accept liability for failed deliveries resulting from incomplete or incorrect addresses provided during ordering.
4. Delivery Confirmation: We may provide a delivery confirmation update after your flowers are dispatched or delivered. Please note, delays due to events outside our control (e.g., extreme weather or traffic) are rare, but possible. We aim to keep you informed in these situations.
1. Cancellation Policy: You have the right to cancel your order for flower delivery, provided the order has not yet been dispatched or prepared. Cancellations requested after preparation may not be possible and are subject to our discretion.
2. Procedure for Cancellation: To cancel, please contact us promptly via our customer enquiry form quoting your order number and details. Confirmed cancellations prior to processing will receive a full refund using the original payment method.
3. Non-cancellable Orders: Due to the perishable nature and personalisation of floral products, orders already prepared or out for delivery may not be eligible for cancellation or refund, except where required by UK consumer law.
4. Amendments: You may request changes to your delivery address, date, or message after placing your order, subject to our ability to accommodate such amendments before the order is processed. We cannot guarantee amendments once the order is being prepared or has been dispatched.
1. Freshness Guarantee: We take pride in delivering fresh, high-quality flowers every time. If you are not satisfied with the condition or quality of the flowers received, please contact us within 24 hours of delivery with details and photographic evidence. We will endeavour to resolve complaints, which may include a replacement or refund, where justified.
2. Returns Procedure: Due to their perishable nature, flowers are not generally returnable. However, defective, damaged, or incorrect items may be replaced or refunded at our discretion, provided we are notified promptly and suitable evidence is provided.
3. Processing Refunds: Approved refunds will be processed via the original payment method. Please allow up to five working days for the refund to appear, depending on your bank or card provider.
1. Service Liability: Our liability to you is limited to the value of the flower order purchased, including delivery charges. We do not accept liability for indirect, consequential, or incidental losses resulting from the use of our services.
2. Force Majeure: We will not be liable for any failure or delay in performing our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain issues, or severe weather events.
3. Exclusion of Liability: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or other liability which cannot be excluded or limited under UK law.
1. Correct Information: You are responsible for ensuring that all order details, delivery information, and messages to recipients are provided correctly and completely at the time of order. Errors or omissions that result in missed deliveries are outside our liability.
2. Use of Website: You agree not to use our website for any unlawful activities or in any way that may damage or impair the availability or accessibility of the service. We reserve the right to refuse or cancel any orders we reasonably suspect to be fraudulent or in breach of these terms.
We are committed to complying with applicable data protection laws. Your personal information is collected, stored, and processed in order to fulfil your order and enhance your experience. We do not share your details with third parties except as necessary to process and deliver your flower order. For further information, see our Privacy Policy available on our website.
These Terms & Conditions, and any disputes arising from your order for flower delivery in Bromley Common and surrounding areas, shall be governed and interpreted in accordance with the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect from the time they are published on our website. Continued use of our online flower delivery service after such changes constitutes acceptance of the updated terms.
If you have questions or concerns relating to these Terms & Conditions or our flower delivery service in Bromley Common and surrounding areas, please refer to our support and help pages or use our secure online contact form. Our team will be happy to assist you with your query or order issue.
By completing your flower order through our online shop, you acknowledge acceptance of these Terms & Conditions as they apply to all customers within Bromley Common and the surrounding areas. Your satisfaction is important to us; we encourage you to reach out for any issues regarding your flower delivery so we can provide the best possible service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bromley Common, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bromley Common.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
